Terms & Conditions+Refund and Returns Policy

Terms & Conditions + Refund/Return Policy

Last Updated: 12-09-2025

Welcome to Choicekroy (https://choicekroy.com/).
By accessing or using our website, you agree to the following Terms & Conditions and Refund/Return Policy. Please read them carefully before making any purchase.

1. General Terms

  • Choicekroy is an online shopping platform offering electronics, accessories, and other consumer products.

  • By placing an order, you confirm that the information you provide (name, address, phone number, etc.) is accurate.

  • We reserve the right to cancel any order if fraudulent or incomplete information is detected.

  • Prices, offers, and availability of products may change without prior notice.

2. Orders & Payments

  • All orders must be placed through our official website: https://choicekroy.com/.

  • Payments can be made via Cash on Delivery (COD) or Online Payment (where available).

  • Choicekroy is not responsible for delays caused by courier services or factors beyond our control (e.g., natural disasters, strikes).

3. Delivery Policy

  • We deliver products across Bangladesh through trusted courier partners.

  • Delivery time usually takes 2–7 business days, depending on location.

  • Delivery charges may apply and will be shown before checkout.

4. Refund & Return Policy

We want you to be satisfied with your purchase. Please read our return policy carefully:

✅ Eligible for Return/Replacement

  • Wrong product delivered.

  • Defective or damaged product (must inform within 24 hours of receiving).

  • Incomplete order (missing items).

❌ Not Eligible for Return/Refund

  • Product damaged due to customer misuse.

  • Change of mind after product has been delivered (e.g., “I don’t like it”).

  • Any product without original packaging, invoice, or proof of purchase.

⚠️ Conditions for Returns

  • You must contact us within 24–48 hours of delivery to request a return.

  • Returned products must be unused, in original packaging, with all tags and invoices.

  • Refunds (if applicable) will be processed within 7–10 business days after receiving the returned product.

  • Delivery charges are non-refundable unless the return is due to our mistake.

5. Cancellation Policy

  • Orders can be canceled before shipment.

  • Once shipped, cancellation is not possible.

6. Limitation of Liability

  • Choicekroy is not liable for any indirect, incidental, or accidental damages caused by product misuse.

  • Product warranty (if applicable) is provided by the manufacturer, not Choicekroy.

7. Contact Us

For any questions or return requests, please contact:

📧 Email: choicekroy@gmail.com
🌐 Website: https://choicekroy.com/